Cedar Lake, Indiana
Not resolved
Customer service
Product or Service Quality

While playing the PCH VIP APP on my phone, it said that I won $500, then it flashed to an error message. I sent PCH a message to find out what happened to this and if they keep records of the wins. This is the response I received....

Last week we encountered a technical problem with the VIP App that caused it to deliver erroneous messages, including in some cases reporting false winning results. We pulled the game down as soon as this came to our attention.

You did not win a cash prize, but you are entitled to PCH Tokens as a result of your VIP App game play and we have credited your account with them.

We very much regret this incident and apologize for any inconvenience or disappointment that might have resulted from this technical malfunction.

Product or Service Mentioned: Publishers Clearing House Game.

Reason of review: False claims of winning.

Monetary Loss: $500.

Preferred solution: If someone actually wins, they can claim "technical problems" Either award the money the was won or quit having games that award a cash prize..

Publishers Clearing House Cons: False claims of winning.

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