Not being familiar with your organization as far as merchandise is concerned, I have ordered items from your mailings since before august of 2019. Most of the merchandise is not very good quality but some of items were unusable and I was told not to send them back as they would send a replacement.
I did not want replacements. I had received a replacement for the Car Vac which I paid for and the replacement still did not work properly. The cover blows off as soon as it is plugged in.
Back in Sept I wrote about the Blue Topaz Heart and the Jewelry Care Kit $42.39. that the Topaz Heart caused a serious rash and that the Jewelry Care kit is nothing but water and does not clean at all.
Yet I am being billed for it again and again
Also wrote about the following and spoke to reps on phone
The Cooking magnets were welded together.
being billed for it again and again
Bowl covers most were already ripped and are so flimsy just stretching them over a bowl rips them.
being billed again
Slicer Grater is jammed in one position and does not work at all
Garment bags - several of the zipper hooks were off and at the bottom of the pkg.
the other zippers do not work and there is a wide gap at the top of the bags.
being billed again
Lettuce chopper is a useless piece of plastic at 24.44
being billed again - complained about that over phone and told
not to send it back - I refused replacement
I am willing to pay for
The Grill Pan
The Floral Nightgown (I had to throw it away after washing it)
and the body brush that I thought I had already paid for but told
it had been applied to the Red Wallet and the Oven Seam Protector but from your last communication I am again being charged for.those as well.
I need to resolve this as soon as possible. It has dragged on long enough. I was told to send everything back to your office in Philadelphia. Why now, this would be very costly.
Why not when I first complained back in 2019.
Please adjust my bill and I will pay what is due.
Louise K. Pomeroy
Preferred solution: Price reduction.