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Contact Publishers Clearing House Customer Service

Publishers Clearing House Phone Numbers and Emails

Toll-Free Number:

  • (800) 459-4724
    Billing, Order Concerns and Sweepstakes Inquiries
Call customer service
Send Message

Report Fraud:

  • (800) 392-4190
    Sweepstakes Scams

Legal:

  • (516) 883-5432

Media:

  • (516) 944-2666

Technical Support:

  • (800) 476-4724
    Website/technical Issues

Publishers Clearing House Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
pchservice@pchmail.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Publishers Clearing House Customer Service?

Most Popular Number:

(800) 459-4724
Billing, Order Concerns and Sweepstakes Inquiries
Total calls: 1 556 Issues resolved: 114 Last call: Feb 14, 2025
author avatar
PissedConsumer Reporter

Members can refer to various dedicated phone numbers to contact Publishers Clearing House customer service. For billing, order concerns, and sweepstakes inquiries, use the toll-free Publishers Clearing House phone number 1-800-459-4724. To report fraud or sweepstakes scams, a separate Pch customer service phone number is 1-800-392-4190.
If you have legal-related inquiries, use the Publisher Clearing House phone number 1-516-883-5432. For technical support regarding website or technical issues, the dedicated line is 1-800-476-4724. These distinct phone numbers cater to different aspects of customer interaction, ensuring that individuals can receive specialized assistance based on their specific needs, whether related to orders, fraud prevention, legal matters, or technical support for the Publishers Clearing House website.

Publishers Clearing House customer care operates Monday through Friday from 8:30 AM to 11 PM EST and on Saturdays from 8:30 AM to 5 PM EST. This schedule provides customers with a broad time frame to seek assistance for various inquiries, including billing, order concerns, sweepstakes inquiries, and technical support. The extended weekday hours accommodate those requiring support after typical business hours, ensuring accessibility and responsiveness to various schedules. Whether it's a weekday evening or a Saturday afternoon, customers can reach out during these specified hours for dedicated assistance from Publishers Clearing House customer care.

Publishers Clearing House customer support assists its official website. To do so, visit the "Contact Us" section on the Publishers Clearing House website. You will find various options, including mail, email, and phone calls there. Choose the appropriate category for specific inquiries related to Account Access, ordering a magazine, missing deliveries, canceling an account, or refunding a charge. Whether you prefer traditional correspondence or digital communication, the options cater to different preferences. This online platform ensures that customers can quickly initiate contact and select the method that best suits their needs when addressing specific concerns or seeking information from Publishers Clearing House customer support.

Users can email Publishers Clearing House support using the different Public Clearing House emails. For general customer service inquiries, you can email chservice@pchmail.com, and if you have privacy-related concerns or want to manage your privacy choices, use privacychoices@cc.pch.com. Similarly, you can use another email option at pchservice@pchmail.com to know about general customer service inquiries. However, the appropriate email address for copyright-related questions or issues is copyright@pch.com. Utilizing the specific Publishers Clearing House address ensures that your queries are directed to the relevant departments within Publishers Clearing House, allowing for efficient and targeted communication based on the nature of your concern.

Publishers Clearing House Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Publishers Clearing House Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call Publishers Clearing House is 8004594724. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Publishers Clearing House may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›
PissedConsumer Club

Contact Information

Publishers Clearing House Website:

Publishers Clearing House Help Center:

Corporate Office Address:

Publishers Clearing House LLC
300 Jericho Quadrangle #300
Jericho, New York 11753
United States

Other Info (opening hours):


Hours:

Monday - Friday: 8:30 a.m. - 8:30 p.m. (ET)


LOCATIONS:

Boston

2 Oliver Street Suite 700

Boston, MA 02109

Chicago

111 West Illinois Street

Chicago, IL 60654

New York City

915 Broadway, 15th Floor

New York, NY 10010

Portland

66 Pearl Street, Suite 300

Portland, ME 04101

More contact details

Fax:

+1(516) 883-5769

Publishers Clearing House Customer Service Reviews

2.5 / 5
Average
Saahil Bcj
Always being scammed dja.

I believe your company has everything in place. I understand fully now that PCH never calls a winner but do it by surprise visits to your doorstep.
Very nice customer service explain everything I needed to know. Thanks for all your help.

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Carmie Jmw
I love PHC jt just I still don't have no proff of my winnings you won't give me straight answer an I'm sitting here broke got all this money an can't do nothing still so how would you feel

I mean I play the games I do the servy an stuff an you want to act like I done something wrong an what about me having to pay for my stuff to be delivered to me too what's up with that

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Jemaine Epc
Checking for fraud

I was getting a call from a guy named Todd. They said he was from Publisher clearing house so what I did just took the time to call Publisher clearing house to make sure that is not a fraud because he asked me for $500 to receive the winnings.

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Michael C Glh
REFUNDS
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

They have taken details and now answers and will hopefully will hear from PCH within the next couple days or so

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How Good is Publishers Clearing House's Customer Service?

Yarden Uuy
Yarden Uuy
Feels Satisfied | Jul 03, 2024

Grate

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Shaunda Qam
Shaunda Qam
Feels Neutral | Mar 26, 2024

Hope scammmers are stopped. I believe they will get the job done.

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Abagale Pio
Abagale Pio
Feels Disappointed | Mar 03, 2024

Place and order and hard to reach when a problem. Never know when order will be received and terrible customer service. Shipping & handling make prices too high.

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Assata Tkq
Assata Tkq
Feels Satisfied | Feb 02, 2024

The lady i talked to was very nice and very helpful!

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Montia Tfc
Montia Tfc
Feels Disappointed | Feb 01, 2024

It was hard but I managed to understand her. Tho I was left with no clearance as to how to return this item I do not want :/

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Shealee Nle
Shealee Nle
Feels Satisfied | Jan 19, 2024

I was still out of the money

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Summary of Publishers Clearing House Customer Service Calls

2.2K TOTAL
CALLS
04:30 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Publishers Clearing House?

Payments and Charges Question:

  • “Fraudulent claims”
  • “Possible fraud”
  • “Paid for product, never received, check cleared bank 11/18/2024”

Request for Information Question:

  • “Questions about winning prizes”
  • “Williams a gentleman by the name of William Smith has contacted me telling me that Dave check the database and I was a winner and he told me he wanted my full name and address so they would check up on our database to know if you're eligible for the”
  • “Need to find out if I'm a winner. Got a phone call from a John Goodman saying I'll be receiving $5000 monthly for the rest of my life. Need to know if he works with PCH please contact me back ASAP. He's requesting money to validate my winnings.”

Product/ Service Question:

  • “Technical issue”
  • “The game website is not supported for my answer”
  • “Techicak issues with PCH+ spp”

Shipping and Delivery Question:

  • “You sent me the wrong item”
  • “Failure of PKG delivery”
  • “Item not received”

Account Question:

  • “To verify winning satus”
  • “Verify winnings or scam”
  • “Locked out of PCH”

Return/ Replace Question:

  • “Change of mailing address”
  • “Return item”
  • “Why my customer ID changed”

Activation/ Cancellation Question:

  • “Cancel auto pay from checking account”
  • “Cancel an order”
  • “Cancel automatic deliveries”

Cards Question:

  • “New visa card”
  • “I had a scammer call me on a private line to inform me that I won 2.5 million dollars. He wanted me to purchase a green dot gift card for $270.00.”
  • “Seeking alternate entry info as as a card needed was accidentally destroyed”

Refund Question:

  • “Refund my strawberry plants died.bacause u sent them in may .its a hundred here in az in may .i put them in a toosy turvy in my car port and onlt two plants survived”
  • “You are taking my state taxe refund and i don't owe you any money”
  • “I was told I have won. They shown me the proof. I don't have the money for all these so called fees. I want the money I have already paid given back to me. I don't want the prizes. I just want my money back”

Website/ Application Question:

  • “I have been accumulating enteries for the R V 200000 give away....my enteries on the one app have just disappeared.. that i have accumulated.”
  • “Did two purchases on publishers clearing House sites one for a tool kit and one for a dash cam and did not receive either of them and was charged for both of them”
  • “Have lots of trouble with the app for publishers clearing House it just won't do anything when you double tap or anything”

Staff Question:

  • “Rude call from employee”
  • “Need customer service”
  • “Theft of service and harassment and mental anguish”

Other Question:

  • “I think I’ve been scammed out of 44000+dollars by someone claiming to be Tom Monroe”
  • “Enquire about being a successful winner”
  • “Someone keeps calling me saying that I am a winning at clear hou”

Compare Publishers Clearing House Customer Service To

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