I have problem with the billing method when I sent my payment to 'Publishers Clearing House, PO Box 6344 Harlan IA 51593-****'
The agents Robert refuse to take my US Post Office money numbers I used to paid my bills. Robert said prove it then hung up on me.
I called back 1-87*-491-**** this time Peter (agent 2974) answer the phone he also said prove it and stated I would not listen to him. My payment in June contained 2 personal checks #3078 $7.14, check #3079 for $17.87 along with $30.00 US Post office money order. Robert and Peter said I only send $7.14, I explained to both I send 2 other payment in the same envelope. Peter was able to find my $17.87 payment only.
Peter stated I still owe money from 2018. I started read list of payment since in 2018 using US Post Office money order from 2018. Peter (#2974) said prove it.
In 2018 to 2019 I have paid the $103.85. From February to June 2020 I have paid $91.79.
I have all my receipts and copied them but I don't want to send them to Harlan IA address. Is there someone within PHC I can send my copies to and clear up this problem.
User's recommendation: Get better billing systems outside IA.
Preferred solution: Correct my account and stop the agent from stealing the payments.