toni g Vpb

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Verified Reviewer

Cannot access my account to pay bill online.

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cannot access pch to pay my bill. I do not want to join something for computer help and pay for it. Should not be necessary. Is blocking me from paying how you avoid awarding prizes?
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Pros:
  • Some good products
  • Hopefully i will be next winner
Cons:
  • Notes to company re dead plants not answered

Preferred solution: let me pay by cc online without problems

User's recommendation: stay alert

Anonymous

Haven’t received comformation

My device wont allow me to finish and complete my entries. And wont allow my possible winnings . Whats the point of putting all this effort in trying to win when every time Im close to a possible victory your site crashes or clitches and I cant complete my entry
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Cons:
  • Getting no response to my emails
  • Too many final notice entries
Rita L Mbv

I want nothing to do with PCH

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I have had enough of your mailings. I'm tired of the calls from cons who you sell my info to. I understand you can not be responsible for all the nuts but I have tried to get you to stop mailing me this stuff . I Just had my eighth call telling me I won I have given you all the information I have on these guys. All I want is PCH to leave me alone.
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Cons:
  • Quality of the items and shipping costs

Preferred solution: Let the company propose a solution

User's recommendation: Don't get started. They fill you with dreams that will never come true.

Anonymous
map-marker Pittsburgh, Pennsylvania

Order I did not order

Mailed me something I did not order or want. I AM NOT paying for it. It better not mess with my credit!!!!!!!!!!!! Heidi
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Anonymous
map-marker Las Vegas, Nevada

Scam PCH Beware

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Not much. They answered. Saying it was a scam. But I have additional details. They have not responded.
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User's recommendation: Be Aware.

Shreyan Dhy

Implication that I called to get tokens I did not deserve.

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Games did not play. It started on 4/4/19. I contacted them and spoke to Raquel the tech who took my call. I explained that 7 games of Danielle Surprise Tokens did not play. These games each have a reward going as high as 50,000 tokens. I expected to be rewarded a fair amount of these tokens since each time I tried to play the games I received a dropdown message of "We are experiencing technical difficulties" I am not an English major but that would seem to me to mean the problem is at their end(the WE belonging to PCH). No callback took place although I was told by Raquel that in 24 to 48 hours it would be done. I called again on 4/8/19 at 9:15 and got Carmen. We went back and forth and she said she would give me 100,000.00 tokens for the 7 games(out of a possible 350,000.00) I then asked to speak to her supervisor and was given Mellissa after a wait where they must have talked it over. Mellissa immediately started out that because I asked for a Supervisor I forfeited the 100,000.00 tokens originally offered. She also went on to say I have to furnish a Snap-Shot of the situation at the time, even though I gave a complete description of what happened. She also went on to parrot that since I called other times in the past (having played over 4 years that would be quite possible since PCH seems to have a lot of technical problems and always on the games the can pay a lot of tokens). I told her I dont know how to do a screenshot but only received more parroting from Mellissa. I resent it being implied by Mellissa that I was scaming to get tokens I did not deserve. She would not examine my history which I guess she or someone there could do. As another example of PCH arbitrary rules is that I used to play the games when in Europe 2014, 2015 and into 2016. Then all of a sudden when I tried to go in after that a page would pop up saying in quixotic way that I could not go in. When I calld PCH they said "we always had a rule about not playing offshore" Then how was I able to play all those other times. Go PCH befuddle constantly Did anyone ever see a list of all the "drawings" that we play for everyday? Funny I wonder if they exist? The biggest thing about all this is that people like Mellissa think that tokens are money and will not part with them at any cost. People play these games to have fun and get tokens. They are not there to endlessly look at all the products shown to us to get us to buy. Maybe Raquel, Carmen and Mellissa should go to Customer Service school and learn about the games they are supposed to help us with. Most I talked to at PCH dont even know what games Im talking about I have to walk them through it to service? I hope this will help someone else that has to deal with PCH when having a problem.
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Cons:
  • Less than par customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Mellissa could have given you one hundred BILLION tokens worry free because even if you had put them all down on the least popular prize you never would have won anything. It's all just a scam!

Been There/Done That.

OVER 190,000,000 TOKENS (ONE HUNDRED NINETY MILLION TOKENS) and never have won anything playing them. A waste of time.

Deborah R Byu

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Verified Reviewer
| map-marker Sacramento, California

It is extremely difficult to contact or speak with a technician

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I just called 800 476-**** and spoke with Rahim regarding some technical issues I'm experiencing while playing Spider Solitaire online. He advised me to go to customercare@***.pch.com which is NOT related to tech. issues/games at all! So, when I described the problems I was experiencing, and he had no idea what I was talking about and would not direct me to someone who would know!
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User's recommendation: Don't bother contacting PCH tech support, they don't know what they're doing!

Anonymous
map-marker Dillsburg, Pennsylvania

Lost a lot of money to a man who introduced himself as Christopher Lewis

His number to contact him is 580-825-**** it is all by texting never talking any phone call or talking directly to him he claims to reward you with a lot of money but every time you pay him he asked for more money he needs to be reported so this doesnt happen to somebody else
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Janet A Orv

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Verified Reviewer
| map-marker Oakland, California

Stop giving false hope

You guys are real cruel just think am really mad of your *** emails saying that you gonna *** to my town florist and all you *** please stop u scam
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Loss:
$50000
Pros:
  • Angry
Cons:
  • Being out of control

Preferred solution: Be honest

User's recommendation: Don't get involved with lie

Anonymous
map-marker Dillsburg, Pennsylvania

Someone saying he is an agent and he’s not

Been taken by an agent Christopher Lewis for a lot of money phone number 580-825-**** he needs to be reported for taking peoples money and not following through with the promise of paying you the winnings
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User's recommendation: Publisher clearinghouse

Thomas O Dnx

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Verified Reviewer

Lawsuit

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Hello, My name is Thomas Jefferson Orcutt and I just finished law school and was contact by PCH because I been playing there games and I called Danielle Lam back but got no answer by phone but she sent me 1 photos of her holding up a sign and a another one was her Driver's license from New York and I still got it but I will never give it to just anyone.
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Loss:
$5
Pros:
  • Get you to enter
Cons:
  • Those people with special needs

Preferred solution: Pay what I can afford.

User's recommendation: Don't play PCH games because it is a big scam.

Anonymous
map-marker San Juan, San Juan Municipio

Final Days to Profe Day

PCH final activación code:FC217 identified yo recive a prize number is fully eligible for winner selección surfing final days of this profe award october31 $1,000 a dar for life is authorized be award Luz Edith Morales LM0244286****
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Anonymous
map-marker Birch Run, Michigan

I am given the run around

More then myself have the same code.
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User's recommendation: Seems like a scam.

Thomas S Zbh

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Verified Reviewer

Way to slow getting orders out too high shipping charges with a poor shipping partner

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I placed an order June 8th, July 8th it supposedly was shipping. July 9th supposedly picked up by shipping partner Pitney Bowes. Today July 13 still no indication the package has moved. Even allowing for COVID-19 this is not acceptable. What they offer is generally low quality merchandise if you shop around you can find many of the same items at other vendors for as good or better prices and either low cost or free shipping. The only good thing I can say about them is when I received one item broken in shipping a couple of years ago they sent out a replacement and I didn't even have to send back the broken one.
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Preferred solution: Let the company propose a solution

User's recommendation: Expect low end merchandise and slow order processing/delivery times

Danny V Fve

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Verified Reviewer
| map-marker Olympia, Washington

I don't have another email for Pch only 1

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It won't let me submit it asked for another email but i don't have another email for Pch or an another Pch email account I only have one but it asked me for another email.
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User's recommendation: Confirm from my current email I used for Pch purposes

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